(This line may not always be manned, so if the phone is not answered please leave your name, number and a brief message).
In order to make a claim, you must provide the After Sales Service Centre with:
1. Details of the defect or damage in relation to which you are making a claim under the warranty;
2. Photographic evidence of the defect or damage, where applicable;
3. Your invoice (including order number) and any other proof of purchase; and
4. Any other details we may need to process your claim.
If you are entitled to make a claim using warranty, our After Sales Service will provide you with instructions as to how the goods may be returned to us at our expense (either you will be be given a reply paid number for no charge return or, for larger items, we will organise a courier to retrieve the items).
Where goods are damaged or defective upon delivery, you must provide photographic evidence of the damage before receiving a repair, replacement or refund.
No refunds or replacements will be made until the items are returned to After Sales Service for evaluation.
We reserve the right to determine which repair centre is the appropriate service location in each case.
You must comply with all return instructions provided to you via your registered email address when making a claim under warranty.
If any returned goods are found to be in good working order, we may seek reimbursement, at our discretion, for any costs incurred by us in relation to such goods. In such cases, you agree that we may hold your goods until such payment is received